Modernizing Medicine

Case Study Practice Goals Save time, eliminate system downtime, and reliance on paper charts Optimize revenue cycle and financial visibility Enhance communication with patients across five locations  Key Benefits Experienced Saved 1,026 hours using Protocols and 908 hours using the Patient Portal* Decreased denied claims and payment cycles Reduced patient call volume and hold times by 90% Background Southern Eye Associates, a growing practice with 17 providers and five locations, needed a solution to replace unstable server-based systems that frequently forced staff to return to paper charts. The practice modernized its operations by implementing the integrated ModMed® suite, including EHR, Practice Management, and Patient Engagement. Today, the flexible,  cloud-based system supports the team from anywhere, offering near real-time financial visibility, accelerated payment turnaround, and improved patient communication. Tia Robison, Operations Manager, shared their results: 0.34% denial rate achieved 1,900+ combined hours saved* ~90% reduction in patient call volume .svg-icon { font-weight: 400 !important; } .svg-icon .et_pb_blurb_content { padding-bottom: 16px; } .svg-icon h4 { padding-bottom: 0; } .svg-icon .et_pb_blurb_container { padding-left: 8px; } .svg-icon .et_pb_image_wrap svg { width: 24px; height: auto; fill: #502d7f; } “Being able to operate in one unified system — from check-in to billing — has fundamentally transformed our practice’s efficiency and broadened our horizons. It’s given us the freedom to move away from being tethered to a desktop and focus on patient care.” Tia Robison, Operations Manager To learn more about the products Tia Robison discussed, please request a demo at modmed.com/ophth or call 561.235.7502 * The metrics provided cover the timeframe of June 1, 2024, to May 31, 2026. The statements and conclusions contained herein reflect the opinions of Tia Robison and not those of ModMed. ModMed makes no representations or warranties as to the accuracy of any such information. Results may vary depending on medical practice size, product usage and other variables. Featured Posts 7 Signs It’s Time to Replace Your Practice Management System How Specialty Practices Vet and Adopt AI: A Physician’s POV How Outsourced RCM Services Can Help Lift Your NCR Topics#ModMedLife AI Analytics Artificial Intelligence ASC Awards Billing & RCM Billing and Coding Client Success Cloud Company Culture Company News Compliance Conferences & Events EHR EMA EHR gGastro EHR & ERW Giving Back Healthcare Technology ICD-10 Interoperability MIPS MIPS & MACRA mmWIT Modernizing Medicine Gastroenterology ModMed ModMed Ophthalmology ModMed Pay ModMed Podiatry ModMed Scribe Operational Efficiency Patient Engagement Patient Intake Physician Burnout Practice Management Press Release RCM Revenue Cycle Management Staff Retention Success Story Tech Talk Telemedicine Training & Support User Experience Value-Based Care Archives October 2026 September 2026 August 2026 July 2026 June 2026 May 2026 April 2026 March 2026 February 2026 January 2026 December 2025 November 2025 October 2025 September 2025 August 2025 July 2025 June 2025 May 2025 April 2025 March 2025 January 2025 December 2024 November 2024 October 2024 September 2024 August 2024 July 2024 June 2024 May 2024 April 2024 March 2024 February 2024 January 2024 December 2023 November 2023 October 2023 September 2023 August 2023 July 2023 June 2023 May 2023 April 2023 March 2023 February 2023 January 2023 December 2022 November 2022 October 2022 September 2022 August 2022 July 2022 June 2022 May 2022 April 2022 March 2022 February 2022 January 2022 December 2021 November 2021 October 2021 September 2021 August 2021 July 2021 June 2021 May 2021 April 2021 March 2021 February 2021 January 2021 December 2020 November 2020 October 2020 September 2020 August 2020 July 2020 June 2020 May 2020 April 2020 March 2020 February 2020 January 2020 December 2019 November 2019 October 2019 September 2019 August 2019 July 2019 June 2019 May 2019 April 2019 March 2019 February 2019 January 2019 December 2018 November 2018 October 2018 September 2018 August 2018 July 2018 June 2018 May 2018 April 2018 March 2018 February 2018 January 2018 November 2017 October 2017 September 2017 August 2017 July 2017 June 2017 May 2017 April 2017 March 2017 February 2017 January 2017 December 2016 November 2016 October 2016 September 2016 August 2016 July 2016 June 2016 May 2016 April 2016 March 2016 February 2016 January 2016 December 2015 November 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 October 2014 September 2014 July 2014 June 2014 May 2014 April 2014 March 2014 February 2014 January 2014 December 2013 November 2013 October 2013 September 2013 August 2013 July 2013 June 2013 May 2013 January 2013 Get Social With Us FollowFollowFollowFollowFollowFollowFollow #modmedLive