No More Apologies: Inside Facebook’s Push To Defend Its Image

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    Mark Zuckerberg, the chief executive, has signed off on an effort to show users pro-Facebook stories and to distance himself from scandals. From a report: Mark Zuckerberg, Facebook’s chief executive, signed off last month on a new initiative code-named Project Amplify. The effort, which was hatched at an internal meeting in January, had a specific purpose: to use Facebook’s News Feed, the site’s most important digital real estate, to show people positive stories about the social network. The idea was that pushing pro-Facebook news items — some of them written by the company — would improve its image in the eyes of its users, three people with knowledge of the effort said. But the move was sensitive because Facebook had not previously positioned the News Feed as a place where it burnished its own reputation. Several executives at the meeting were shocked by the proposal, one attendee said. Project Amplify punctuated a series of decisions that Facebook has made this year to aggressively reshape its image. Since that January meeting, the company has begun a multipronged effort to change its narrative by distancing Mr. Zuckerberg from scandals, reducing outsiders’ access to internal data, burying a potentially negative report about its content and increasing its own advertising to showcase its brand. […] So Facebook executives, concluding that their methods had done little to quell criticism or win supporters, decided early this year to go on the offensive, said six current and former employees, who declined to be identified for fear of reprisal. “They’re realizing that no one else is going to come to their defense, so they need to do it and say it themselves,” said Katie Harbath, a former Facebook public policy director. The changes have involved Facebook executives from its marketing, communications, policy and integrity teams. Alex Schultz, a 14-year company veteran who was named chief marketing officer last year, has also been influential in the image reshaping effort, said five people who worked with him. But at least one of the decisions was driven by Mr. Zuckerberg, and all were approved by him, three of the people said. Read more of this story at Slashdot.

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